Shield’s social channels complement its product information and support resources. This revised version of the 2017 announcement separates general updates from the private information needed to investigate a technical request. [1]
Follow product and support updates
Use the social links in this website’s footer to reach Shield’s Facebook, Instagram and YouTube channels. The original announcement also listed services that are no longer part of the current footer.
Use the contact form for device questions
For a support request, provide the model, a clear description of the issue and the steps already tried. Use the private support workflow for device identifiers and reset requests; do not post passwords, enrollment codes or customer footage in public comments.
Find the appropriate resource
The product catalog is the starting point for model information. Downloads and Apps organize software resources, while Support collects guides and the manual device-reset request form.
Sources and resources
[1] Shield Technology — Social Media (2017-11-01). Historical article; revised for clarity and to distinguish legacy information from current guidance.